Manufacturers Warranty Information

Fitness Factor® provides a Full Warranty and 100% Satisfaction Guarantee on all Fitness Factor® products purchased from authorized Fitness Factor® dealers and re-sellers. Under this policy, if, for any reason, you as the original buyer of a Fitness Factor® product are not 100% satisfied with your product or it breaks, whether that’s tomorrow or ten years from now, we will gladly provide you with an instant 100% refund or free replacement. We take customer service very seriously and are 100% committed to your satisfaction.

To take advantage of this warranty, please contact us at

Reminder: The Fitness Factor® Lifetime Warranty is non-transferable. Second-hand items, including Fitness Factor® products purchased from non-authorized sellers on Amazon, Ebay, and Craigslist, are not covered by the Fitness Factor® Warranty. Please ensure you are purchasing from an authorized Fitness Factor® dealer and pay special attention to the “shipped from and sold by” information for the product you are considering purchasing.

We can also only offer post-purchase customer service for purchases made from authorized sellers of our product.

For a list of authorized Fitness Factor® brand dealers and re-sellers, please visit here.